FAQs

Partylantis is your one-stop destination for curated gifting. We offer a wide range of products including Gift Hampers, DIY Party Boxes, Floral Gifting, and Cakes – all customizable to suit your occasion.

You can place an order through our website or message us on Instagram at @partylantis. Select your items, customize (if applicable), and complete the payment to confirm your order.

We currently accept:

• UPI (Google Pay, PhonePe, etc.)

• Credit/Debit Cards

• Net Banking

All payments are processed through secure gateways.

Yes, full payment is required at the time of placing the order. Orders are processed only after payment confirmation.

In case your amount is debited but the order isn’t confirmed, please email us at celebrate@partylantis.com with a screenshot of the transaction. We’ll verify and assist you as quickly as possible.

Absolutely! We offer customization options for select products. You can add names, themes, messages, and more depending on the product. Custom orders may take longer to process.

Delivery time varies by location and product type. Estimated timelines are shared at checkout. Custom products may require additional time.

We currently deliver in select areas. Delivery availability will be shown during checkout. You can also contact us for confirmation.

Orders can be canceled or changed within 2 hours of placement. Beyond this window, changes may not be possible due to production timelines.

No. Due to the nature of our products (customized and perishable), we follow a strict No Return & No Exchange policy. If there’s a genuine issue like a damaged or incorrect item, contact us within 24 hours of delivery with photos/videos.

You’ll receive updates via email or WhatsApp. You can also message us on Instagram or email for real-time tracking and updates.

If you experience any glitches, payment errors, or page issues, please contact us at celebrate@partylantis.com with a brief description or screenshot. We’ll fix it ASAP.